In this compelling book, authors Marcia Hughes and James Terrell offer practical information and a guide for businesses that want to draw on the power of the emotional competencies of their teams. They reveal how individuals, team members, and leaders can take the steps to become more emotionally and socially intelligent (ESI) team members and show how to put in place the practices and exercises that will help any team grow in emotional intelligence. The book outlines the seven emotional competencies of teams including
· Team Identity
· Emotional Awareness
· Stress Tolerance
· Conflict Resolution
· Positive Mood
Going beyond theory and instructions, the authors have completed the triangle of best practices by developing an assessment—the TESI®, that enables team members to measure their team’s performances in each of the seven dynamics.
The Emotionally Intelligent Team draws on a wealth of research and is filled with illustrative examples that represent a rich spectrum of teams from business, government, and nonprofits. Using the strategies outlined in this book, teams will be better able to tap into their shared memory and individual capacities that will maximize their knowledge, problem-solving capabilities, and resilience. They will have the ability to respond with ease to the constantly changing emotional and social contexts of the team and the organizational dynamics.
This important book offers teams—no matter what their mission or how large or small—tactics for becoming a highly functioning team that will improve productivity, increase profits, lower turnover, reduce errors, inspire innovation, and enhance efficiency.